Refund Policy for Cove Melbourne

Return PolicyWe offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at clarkandmorena@gmail.com If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at clarkandmorena@gmail.com

Damages and IssuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

ExchangesThe fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-Day Cooling-Off PeriodYou have the right to cancel or return your order within 14 days for any reason and without justification, regardless of your location. As mentioned earlier, the item must be in the same condition that you received it: unused, unopened, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

RefundsWe will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at clarkandmorena@gmail.com